Support

We want to find the right fit for your website needs. Whether it be with us, or a different group on campus. Please send a brief email to wps-clientengagement@office365.wisc.edu explaining your website needs. Include as little or as much information as you like, and a qualified professional will be in touch shortly.

Click the following link if you’d like to review some general information about the DoIT Web Hosting service.

The software we use to manage your site is called Plesk. If you’d like to review some general information about using the Plesk dashboard to manage your site please see the following Plesk documentation.

You can access you account contacts from this site.

If you have a specific question about your account, please feel free to fill out the support form below including all details about your particular issue.

First, The DoIT Web Hosting Administration Login is the primary why for users to login to their site administration panel.

If you have forgotten your password, please see this KB article. Also, make sure you are on WiscVPN if you are trying to access your site off campus.

If you are having issues connecting to your site via SFTP please review the following KB article for troubleshooting tips.

Please fill out your request with the following New Site Form if requesting a new site.

Please fill out this New Domain Form if you are requesting an additional domain for your site.

You can review your account contacts for your account from this site. Please review the following KB article about account and billing contacts.

If you need to inactivate your account please review the follow Web Hosting – Inactivating Your Account KB Article. As a part of inactivating your account, you can also choose to redirect the old domain to another site.

Mod Security is an open source Web Application Firewall (WAF) that blocks suspicious traffic from accessing your site. There are cases where Mod Security will block normal traffic creating an error for that particular user. If that happens to you while browsing your site, please review the following KB Article. We will need to be notified that you are getting tripped up by Mod Security so we can exempt that specific rule. When reviewing a Mod Security error message in the logs, the “ID” of the rule and the time you encountered the error are most important to us. If you could include that information, or a screenshot of your logs and submit a support request from the form below we will be able to resolve your case sooner.

If you are interested in setting up a WordPress site with DoIT Web Hosting, there are some important things to consider. You will be the primary administrator for your site. Meaning you will need to update all themes, plugins, and WordPress itself in order to patch security vulnerabilities. If you have never done this before, campus provides a free service called WiscWeb where all site administration is handled for you and you just need to focus on creating content.

While you are free to install any plugin and theme on your WordPress site, know that the server your site is hosted on has hundreds of other sites which are competing for resources. So if a specific plugin is going to require a great deal of resources, know that you could potentially impact other users, and sites on the server. If you are concerned about this and need someone to speak to please email wps-clientengagement@office365.wisc.edu

We recommend administrating your site via Plesk’s WordPress Toolkit. This interface allows you to manage all plugin/theme updates. Create site backups and login to the WordPress admin.

If you ever need to download your entire site to your computer you have a few options. Our preferred way of accomplishing this is outlined in the following KB Article. If you need to export your database please use either the Plesk interface by clicking Databases -> Export Dump or use phpMyAdmin clicking the “Export” tab and “Go” to create a backup. There are many plugins that also accomplish this task, yet DoIT Web Hosting does not provide support for plugins. If you are experiencing issues with the platform itself (timeouts, file upload size etc.) we will adjust the settings of your site to allow the plugin to work correctly, but support would be handled by the vendor of the plugin.

Many WordPress sites and plugins experience issues in the WordPress admin with our security package for the server called Mod Security. If you encounter errors while saving/create pages etc. in WordPress’ admin please review the previous question about “Mod Security issues” and submit a support request.

We also recommend installing a security plugin for WordPress to help throw out bad traffic to your site. WordPress sites are notorious for being scanned by bots looking for vulnerabilities. We suggest using WordFence for all WordPress. If you are using WordFence and the UW Theme together please see the follow KB Article about configuring WordFence for the UW Theme

If your site needs NetID authentication and currently does not have it, please fill out the form below requesting NetID for your site. If there are specific directories that need NetID protection please include that information in your support request. After your site has been configured for NetID authentication, there are some addition steps that are needed to configure your site. See the following KB Article about configuration an .htaccess file.

If you are using WordPress, please review the following KB Article.